Understanding Customer Sentiment: 4 GatherUp Reports That Drive Business Decisions
TLDR
GatherUp outlines four built-in reports—Insights, Tagging, Performance, and Reviews—designed to help businesses analyze customer feedback and sentiment across multiple dimensions.
GatherUp's blog post walks through four reporting tools that let business owners track what customers feel about their offerings. The Insights and Sentiment Reports surface positive and negative keywords from reviews to guide operational improvements; the Tagging system organizes feedback by product, service, or staff member for team-level analysis; the Performance Report tracks Net Promoter Score and feedback-request conversion rates; and the Reviews Report centralizes ratings and content from multiple third-party sites in a single dashboard. Each report is positioned as a way to align business decisions with customer priorities.